RevoPay

General 1

• How fast can I get paid if someone pays by eCheck or credit card?

Manage Tenants & Homeowners 4

• Adding Residents and Homeowners
• Edit or Delete a Resident/ Homeowner
• User Status Definitions
• Unlocking a "Locked" User

Manage Administrators 1

• Manage, Add and Edit Administrators

eTerminal 4

• How to access eTerminal to take in-person or over-the-phone payments.
• Does a Resident or Homeowner need to be in the system to use the eTerminal?
• How to add a new payment method in eTerminal
• How to use Swipe to take a payment

Reports 8

• Transaction Report
• Settlement Report
• AutoPayments Report
• Payment Categories Report
• Export Reports

See all 8 articles

AutoPayments: Manage Recurring Payments 3

• Cancel a Recurring Payment for a Resident
• Restart a Completed or Canceled AutoPayment
• Editing Autopayments

Import Batch Tool 6

• Accessing the Import Batch Tool
• Upload PPD Transactions in CSV Format
• Importing PPD transactions for a Single Property or Multiple Properties Simultaneously
• Updating Payment Information
• Cancelling an Imported PPD payment

See all 6 articles

Settings 3

• Change Email that Receives Payment Notifications
• Add, Edit, and Delete Payment Categories
• Edit Payment Page Logo

Navigation 2

• Navigating from Group Toolbox to Merchant Toolboxes
• Viewing your Merchants Payment Page URL

Support 1

• Contact Us

General 1

• Who is RevoPay?

Account & Password 8

• Setup Your Account : First Time User
• Logging Into Your Account
• Retrieving Your Username and / or Password
• View My Profile / Change Password
• Setting Your Email Preferences

See all 8 articles

Making Payments 5

• Making a One-Time Credit Card Payment
• Making a One-Time eCheck Payment
• Setting up Autopay
• Viewing your balance due
• Making a Quick Payment (QuickPay)

Managing Payments 5

• Viewing or Canceling Scheduled Auto Payments
• Modifying or Updating a Recurring or Future Dated One-Time eCheck Payment
• Viewing Payment History
• Viewing or Deleting Saved Payment Accounts
• Why was my payment returned?

Customer Service 2

• Calling Customer Service
• Emailing Customer Service

Manage Associations 2

• Adding New Associations
• Accessing Associations

Manage Homeowners or Payors 2

• Adding Tenants and Homeowners
• Edit or Delete a Homeowner or Payor

Manage Administrators 1

• Add Administrators

eTerminal 2

• What is the eTerminal?
• Do I have to have a homeowner or payor in the system to use the eTerminal?

Reports 4

• Transaction Report
• Voiding and Refunding Transactions in the Transaction Report
• Deposit Report
• Automated Reports

Reconciliation Procedures 2

• Did this Homeowner Pay On Time?
• Reconciling Against the Bank Statement

AutoPayments: Manage Recurring Payments 3

• Cancel a Recurring Payment for a Resident
• Restart a Cancelled Recurring Payment for a Resident
• Update Recurring Payment Information for a Resident

Velocity Report Analysis 1

• Velocity Reports & Request to Raise Amounts

Additional Training 1

• Pay Portal

Account & Password 9

• Register Your Account-First Time User
• Logging Into Your Account
• Retrieving Your Username and / or Password
• View My Profile / Change Password
• Setting Your Email Preferences

See all 9 articles

Making Payments 5

• Making a One-Time Credit Card Payment
• Making a One-Time eCheck Payment
• Scheduling a Recurring or Future Dated One-Time eCheck Payment
• What is my balance due?
• Making a Quick Payment (QuickPay)

Managing Payments 5

• Viewing or Canceling Scheduled Auto Payments
• Modifying or Updating a Recurring or Future Dated One-Time eCheck Payment
• Viewing Payment History
• Viewing or Deleting Saved Payment Accounts
• Why was my payment returned?

Customer Service 2

• Calling Customer Service
• Emailing Customer Service

General 1

• How fast can I get paid if someone pays by eCheck or credit card?

Manage Customers and Web-Users 2

• Adding Customers or Web-Users
• Edit or Delete a Customer

Manage Administrators 1

• Manage, Add, & Edit Administrators

eTerminal 3

• What is the eTerminal & How to Access it
• Do I have to have a Customer in the system to use the eTerminal?
• Can I take payments over the phone with the eTerminal?

Reports 6

• Transaction Report
• Settlement Report
• AutoPayments Report
• Payment Categories Report
• Export Reports

See all 6 articles

AutoPayments: Manage Recurring Payments 3

• Canceling AutoPayments
• Restarting AutoPayments
• Updating AutoPayments

Settings 4

• Change Email that Receives Payment Notifications
• Add, Edit, and Delete Payment Categories
• What does it mean to apply a payment type to all users?
• Edit Payment Page Logo

Registration and Login 6

• Register Your Account: First Time User
• Where can I find my Member and Loan Number?
• Logging Into Your Account
• Forgotten Username or Password
• Change Password

See all 6 articles

Viewing Payments 2

• View Payment History
• View Upcoming Scheduled Payments

Making Payments 3

• Make a One-Time eCheck Payment
• Schedule Automatic Payments (AutoPay)
• What is my balance due?

Managing Payments 3

• Manage Existing AutoPays
• Modify or Update a Future Scheduled Payment
• Manage your Payment Methods

Account Preferences 4

• Update Your Profile Information
• Manage Email Notifications
• Link Accounts to Your Profile
• Change Password

Customer Service 4

• Calling Customer Service
• Emailing Customer Service
• Submit a Help Request
• View Submitted Help Tickets (Inquiries)

Registration and Login 6

• Register Your Account: First Time User
• Where can I find my Student ID?
• Logging into Your Account
• Forgotten Username or Password
• Change Password

See all 6 articles

Making Payments 6

• Make a One-Time eCheck Payment
• Make a One Time Credit Card Payment
• Schedule Automatic Payments (AutoPay)
• What is my balance due?
• Make a Quick Payment (Quick Pay)

See all 6 articles

Viewing Payments 1

• View Payment History

Managing Payments 3

• Manage Existing AutoPays
• Modify or Update a Future Scheduled Payment
• Manage your Payment Methods

Account Preferences 4

• Update Your Profile Information
• Manage Email Notifications
• Link Student Account to Your Profile
• Change Password

Customer Service 4

• Calling Customer Service
• Emailing Customer Service
• Submit a Help Request
• View Submitted Help Tickets (Inquiries)

General 1

• Who is RevoPay?