To change the payment amount for a payor, use the Import Batch Tool to re-upload the same CSV file with the updated payment amount in the Amount column.


NOTE: this will not work for fixed AutoPayments. If you want to change a fixed AutoPayment amount for multiple users, you have a few options:

  • If the users are status active, you can log in as each user to update the payment method and set up the correct AutoPay
  • You can upload a negative balance using the import batch tool. This will cancel the AutoPay, then you can re-upload a new .csv with the correct amounts.