RevoPay
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Knowledge base
Payor Guide
General
1
Who is RevoPay?
Account & Password
8
Register Your Account : First Time User
Logging Into Your Account
Retrieving Your Username and / or Password
View My Profile / Change Password
Setting Your Email Preferences
View all 8
Making Payments
4
Making a One-Time Payment
Schedule a Payment
Making a Quick Payment (QuickPay)
Payment Limits
Managing Payments
7
Viewing or Canceling Scheduled Auto Payments
Modifying or Updating a Recurring or Future Dated One-Time eCheck Payment
Viewing Payment History
Viewing or Deleting Saved Payment Accounts
Why was my payment returned?
View all 7
Customer Service
3
Calling Customer Service
Emailing Customer Service
Maintenance Requests
Admin Guide
General
1
How fast can I get paid if someone pays by eCheck or credit card?
Manage Tenants & Homeowners
6
Adding Residents and Homeowners
Edit or Delete a Resident/ Homeowner
User Status Definitions
Unlocking a "Locked" User
Logging in as a User
View all 6
Manage Administrators
1
Manage, Add and Edit Administrators
eTerminal
4
How to access eTerminal to take in-person or over-the-phone payments.
Does a Resident or Homeowner need to be in the system to use the eTerminal?
How to add a new payment method in eTerminal
How to use Swipe to take a payment
AutoPayments: Manage Recurring Payments
3
Cancel a Recurring Payment for a Resident
Restart a Completed or Canceled AutoPayment
Editing Autopayments
Import Batch Tool
6
Accessing the Import Batch Tool
Upload PPD Transactions in CSV Format
Importing PPD transactions for a Single Property or Multiple Properties Simultaneously
Updating Payment Information
Cancelling an Imported PPD payment
View all 6
Settings
3
Add, Edit, and Delete Payment Categories
Edit Payment Page Logo
Edit Email Notification Preferences
Navigation
2
Navigating from Group Toolbox to Merchant Toolboxes
Viewing your Merchants Payment Page URL
Support
1
Contact Us
Help Desk Software
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